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The Different Ways That CIOs Can Cultivate a CCSO Mindset

CIOs can take their skills and successfully apply it to a crucial new role centering on customer success, writes Dean Leung, Chief Customer Success Officer, iManage.

Updated April 29, 2022 / Original April 29, 2022

By Dean Leung

Chief Customer Success Officer, iManage

7 Mins

April 29, 2022 | 1:46 AM BST

The importance of customer experience (CX) to digital transformation efforts was already apparent before COVID-19 reared its ugly head, but the pandemic underscored its value.

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Dean Leung

Chief Customer Success Officer, iManage

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